Support

Email support@jimaky.app with your Jimaky version, macOS version, Mac model, audio source, and a short description of the problem. Please do not include private transcripts or recordings.

First launch

Start the 7-day free trial or unlock Jimaky with a one-time purchase. Speech recognition needs a one-time download of about 483 MB. Voice colors download about 199 MB the first time you start Mac sound or Both. Keep an internet connection until setup finishes.

No captions?

Start audio playback, then choose Start captions. Check your audio source in Settings → Listen to. For Mac sound, allow Jimaky under System Settings → Privacy & Security → Screen & System Audio Recording (the name varies by macOS version), then restart Jimaky if requested. For Mic or Both, also allow Microphone access. Protected media may prevent capture.

Translation

Translation requires macOS 26 or later and an Apple-supported language pair. Use the translate control on the caption popup. Follow the system prompt to download the language pack. A caption language supported for recognition may not be supported for translation.

Trial and purchases

The 7-day trial does not charge automatically. When it ends, purchase the full unlock to continue captioning and translation. Choose Trial and purchase… from the Jimaky menu, then Restore purchases to recover an existing purchase. Restoring does not restart an expired trial. Prices are shown in your App Store currency.

Requirements and limits

Apple silicon Mac (M1 or later), macOS 14.2 or later. Captions and voice colors can make mistakes and are not suitable for safety-critical decisions. Use headphones in Both mode to reduce duplicated audio. After sleep or an audio-device change, try Stop then Start. Recognition works offline after model setup; App Store purchases, restoration, and missing language/model downloads need internet access.